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Services

Selecting a seat


Buy a ticket 

View the cabin  

At flights of Aurora Airlines JSC, economy class passengers are offered the opportunity to choose a seat in an aircraft cabin.

If you want to enjoy landscapes, take amazing pictures or show the breathtaking beauty of nature, as well as the moment of takeoff and landing to your child – choose a seat next to the window. You can also choose a seat next to an aisle and have the opportunity to limber up without bothering other passengers.

If you travel with your family or a big company, you can choose seats next to each other, when you buy tickets to make yourselves comfortable.

The service costs 300 rubles per one chosen seat.

Where to purchase the service

  • As you pay for your flight on the website of Aurora Airlines JSC www.flyaurora.ru selecting from the list of the offered seats;

  • After you have purchased a ticket through “Search for an order” service

  • At any agency of Aurora Airlines JSC

  • At contact center of Aurora Airlines JSC 8-800-250-4988

  • At the departure airport, when you register for a flight

Paying for a service

  • Using a bank card on the website of Aurora Airlines JSC

  • With cash or a bank card at any agency of Aurora Airlines JSC

  • With a bank card at a contact center of Aurora Airlines JSC 8-800-250-4988

  • After a passenger has selected a seat and paid for the ticket, the selected seat is assigned to him/her and he/she is issued an electronic document confirming payment for the service

  • The passenger is issued a boarding pass with the assigned seat during registration at the departure airport

Terms of refunding cost of the service

Cost of the service “selecting a seat” should be refunded in the following cases:

  • A passenger refuses the shipping voluntarily or is forced to refuse it

  • Voluntary or forced change of the shipping terms

  • The Carrier rescinds the contract of carriage by air unilaterally

If the service cannot be rendered for the following reasons:

  • Type of the aircraft is changed and the service cannot be rendered

  • The flight is cancelled and the service cannot be rendered

  • A passenger is asked to change his/her seat during a flight in order to ensure safety (a boarding pass should be submitted) 


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