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Services

Excess baggage


Buy a ticket

To ensure passengers’ convenience, Aurora Airlines JSC has introduced the additional service “Additional baggage” on its regular flights.

Where to purchase the service

  • While purchasing the ticket at the website of Aurora Airlines JSC www.flyaurora.ru

  • After purchasing a ticket through “Search for an order” service

  • At any agency of Aurora Airlines JSC

  • At a contact center of Aurora Airlines JSC 8-800-250-4988

  • At a departure airport, when you register for a flight

Paying for a service

  • Services should be paid for in one of the following ways:

  • Using a bank card on the website of Aurora Airlines JSC

  • With cash or a bank card at any agency of Aurora Airlines JSC

  • With a bank card at a contact center of Aurora Airlines JSC 8-800-250-4988

  • While you are booking a ticket on the website www.flyaurora.ru, the system will offer options to choose an additional baggage. After you have chosen an appropriate option and paid for it, a coupon (an electronic document) is issued to confirm the payment.  

  • The coupon (electronic document) will be submitted by email to the address indicated during the booking.

 

Terms of refunding the cost of service

Cost of the service “excess baggage” should be refunded in the following cases:

  • A passenger refuses the shipping voluntarily or is forced to refuse it

  • Voluntary or forced change of the shipping terms

  • The Carrier rescinds the contract of carriage by air unilaterally

If the service cannot be rendered for the following reasons:

  • Type of the aircraft is changed and the service cannot be rendered

  • The flight is cancelled

You can obtain additional information about the terms of rendering the service by calling our contact center at 8-800-250-49-88.

*** The service does not apply to special types of baggage – animals, oversized or heavy baggage. 


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