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Information

Fare Application Rules as of September 1, 2017

This section contains the general fare application rules concerning the Airline's flights operated under its HZ code, effective as of September 1, 2017.

You can find more details about the terms of application for the selected fare when buying an air ticket at the sales offices or in the Buy Ticket section of the Airline's website.

Regular Business, Economy

Booking class C/Y
Passenger category no restrictions
Maximum stay at destination 12 months
Voluntary change before flight departure allowed*
Voluntary change after flight departure allowed*, there is an extra charge of RUB 1,500 for domestic airlines and EUR 22 for international airlines
Voluntary refund before flight departure allowed**
Voluntary refund after flight departure not allowed
Discounts for infants under 2 years old without a separate seat international flights: 90%, domestic flights: 100%
Discounts for infants under 2 years old and children from 2 to 12 years old with a separate seat 50%

* For operations to amend the terms of the air carriage agreement, a fee of RUB 1,500 is charged for transportation in the Russian Federation at any time and EUR 22 for international transportation.

** For operations to cancel a booking, calculate refund amounts, and process a refund, a fee of RUB 1,500 is charged for transportation in the Russian Federation and EUR 22 for international transportation at any time.

An economy class fare can be upgraded to business class fare at any time. When upgrading fares to business class, all terms and conditions of the new fare apply: the relevant booking classes, booking and ticketing requirements.

When a fare is upgraded, the difference between the old and the new fare is charged.

Special Economy

Booking class Y
Passenger category no restrictions
Maximum stay at destination 12 months
Voluntary change before flight departure allowed*
Voluntary change after flight departure allowed*, there is an extra charge of RUB 1,500 for domestic flights
Voluntary refund before flight departure allowed**
Voluntary refund after flight departure not allowed
Discounts for infants under 2 years old without a separate seat: 100%
Discounts for infants under 2 years old and children from 2 to 12 years old with a separate seat 15%

* For operations to amend the terms of the air carriage agreement, a fee of RUB 1,500 is charged for transportation in the Russian Federation at any time.

** For operations to cancel a booking, calculate refund amounts, and process a refund, a fee of RUB 1,500 is charged for transportation in the Russian Federation at any time.

You can find more details about the terms of application for the selected fare when buying an air ticket at the sales offices or in the Buy Ticket section of the Airline’s website.

Excursion Economy

Booking class S/B/M/P
Passenger category no restrictions
Maximum stay at destination S: 6 months, B: 3 months, M/P: 1 month
Voluntary change before flight departure allowed*
Voluntary change after flight departure allowed*, there is an extra charge of RUB 1,500 for domestic airlines and EUR 22 for international airlines
Voluntary refund before flight departure allowed**
Voluntary refund after flight departure not allowed
Discounts for infants under 2 years old without a separate seat international flights: 90%, domestic flights: 100%
Discounts for infants under 2 years old and children from 2 to 12 years old with a separate seat 25%

* For operations to amend the terms of the air carriage agreement, a fee of RUB 1,500 is charged for transportation in the Russian Federation and EUR 22 for international transportation at any time.

** For operations to cancel a booking, calculate refund amounts, and process a refund, a fee of RUB 1,500 is charged for transportation in the Russian Federation and EUR 22 for international transportation at any time.

The fare level can be upgraded at any time. When a fare is upgraded, the difference between the old and the new fare is charged. When upgrading fares, all terms and conditions of the new fare apply: the relevant booking classes, booking and ticketing requirements.

You can find more details about the terms of application for the selected fare when buying an air ticket at the sales offices or in the Buy Ticket section of the Airline’s website.

Special group fare*

Booking class G
Passenger category applicable to groups of at least 6 persons
Maximum stay at destination 3 months
Voluntary change before flight departure* allowed before the beginning of transportation of the group as a whole; a fee of EUR 50 is charged per ticket; not allowed in case of a partially used ticket
Voluntary change after flight departure not allowed
Voluntary refund before flight departure*** allowed before the beginning of transportation; a fee of EUR 100 is charged per ticket; not allowed in case of a partially used ticket
Voluntary refund after flight departure*** not allowed
Discounts for infants under 2 years old without a separate seat international flights: 90%, domestic flights: 100%
Discounts for infants under 2 years old and children from 2 to 12 years old with a separate seat 25%

* Applied on Aurora Airlines JSC’s international flights.

** Voluntary changes allowed during 6 months as of the date of sale.

*** In case of (involuntary or voluntary) ticket refund, the minimum number of passengers in the group must be maintained.

The fare level can be upgraded at any time. When a fare is upgraded, the difference between the old and the new fare is charged. When upgrading fares, all terms and conditions of the new fare apply: the relevant booking classes, booking and ticketing requirements.

You can find more details about the terms of application for the selected fare when buying an air ticket at the sales offices or in the Buy Ticket section of the Airline’s website.

Special youth fare

Booking class N
Passenger category 12 to 25 years old
Maximum stay at destination 3 months
Voluntary change before flight departure allowed*
Voluntary change after flight departure allowed*, there is an extra charge of RUB 1,500 for domestic airlines and EUR 22 for international airlines
Voluntary refund before flight departure allowed**
Voluntary refund after flight departure not allowed
Discounts for infants under 2 years old without a separate seat international flights: 90%, domestic flights: 100%
Discounts for infants under 2 years old and children from 2 to 12 years old with a separate seat do not apply

* For operations to amend the terms of the air carriage agreement, a fee of RUB 1,500 is charged for transportation in the Russian Federation and EUR 22 for international transportation at any time.

** For operations to cancel a booking, calculate refund amounts, and process a refund, a fee of RUB 1,500 is charged for transportation in the Russian Federation and EUR 22 for international transportation at any time.

The fare level can be upgraded at any time. When a fare is upgraded, the difference between the old and the new fare is charged. When upgrading fares, all terms and conditions of the new fare apply: the relevant booking classes, booking and ticketing requirements.

You can find more details about the terms of application for the selected fare when buying an air ticket at the sales offices or in the Buy Ticket section of the Airline's website.

Promo

Booking class V/O
Passenger category no restrictions
Maximum stay at destination V: 1 month, O: 14 days
Voluntary change before flight departure* allowed**
Voluntary change after flight departure* allowed**, there is an extra charge of RUB 1,500 for domestic flights and EUR 22 for international flights
Voluntary refund before flight departure not allowed
Voluntary refund after flight departure not allowed
Discounts for infants under 2 years old without a separate seat international flights: 90%, domestic flights: 100%
Discounts for infants under 2 years old and children from 2 to 12 years old with a separate seat 15%

* Voluntary changes allowed during one month as of the date of sale.

** For operations to amend the terms of the air carriage agreement, a fee of RUB 1,500 is charged for transportation in the Russian Federation and EUR 22 for international transportation at any time.

The fare level can be upgraded at any time. When a fare is upgraded, the difference between the old and the new fare is charged. When upgrading fares, all terms and conditions of the new fare apply: the relevant booking classes, booking and ticketing requirements. The non-refundable amount of the original ticket remains non-refundable.

You can find more details about the terms of application for the selected fare when buying an air ticket at the sales offices or in the Buy Ticket section of the Airline’s website.

No baggage fare

Booking class U
Passenger category no restrictions
Maximum stay at destination 14 days
Voluntary change before flight departure* allowed**
Voluntary change after flight departure* allowed**, there is an extra charge of RUB 1,500 for domestic flights and EUR 22 for international flights
Voluntary refund before flight departure not allowed
Voluntary refund after flight departure not allowed
Discounts for infants under 2 years old without a separate seat international flights: 90%, domestic flights: 100%
Discounts for infants under 2 years old and children from 2 to 12 years old with a separate seat: 15%

* Voluntary changes allowed during one month as of the date of sale.

** For operations to amend the terms of the air carriage agreement, a fee of RUB 1,500 is charged for transportation in the Russian Federation and EUR 22 for international transportation at any time.

The fare applied in case of a change should be of the same type as the fare at which the previous ticket was issued. If there are no seats available in the applied subclass, upgrade to a higher level is prohibited.

You can find more details about the terms of application for the selected fare when buying an air ticket at the sales offices or in the Buy Ticket section of the Airline’s website.

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