How Aurora Airlines JSC works during the pandemic

(IATA) Update on changes related to COVID -19, here

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Dear passengers!

In connection with the introduction of various restrictive measures in the Russian regions, in the context of the COVID-19 pandemic, we kindly ask you to find out in advance the conditions of stay / stay / movement and the current restrictions in that region / locality before purchasing an air ticket and / or flying, where you are planning to fly.

Up-to-date information should be checked with the regional divisions of Rospotrebnadzor before departure https://www.rospotrebnadzor. ru/region/structure/str_uprav.php, as well as by calling the Rospotrebnadzor hotline: 8-800-555-49-43.


Refund for unused transportation

In order to prevent the spread of COVID-19 infection and in accordance with the orders of the Government of the Russian Federation, the Airline takes all necessary measures for the safety and health of passengers. We understand how difficult it is at present to make plans and make decisions to change them, and we ask you to understand the proposals of Aurora Airlines to change your trips.

From April 15, 2020, Aurora Airlines JSC changes the procedure for making refunds for unused flights booked from November 01, 2019, regardless of type, and offers:

  • Use the originally issued ticket as a voucher for future trips

The voucher does not require special registration.
Your voucher is a paid unused air ticket.
Voucher number - your ticket number.
If your plans have changed ⃰, you can use the voucher to:

  • designing your new trip
  • arranging trips for your friends and acquaintances

The voucher is valid until December 31, 2021.
To arrange services using a voucher, it is enough to send the ticket number, a scanned copy of an identity document, details of a new trip or the services you need with the subject of the letter VOUCHER to the email address contact- center@flyaurora.ru.
⃰ in case of voluntary change in the conditions of carriage, you must contact the Airline's contact center by phone 8-800-250-49-88 and return seats at least 40 minutes before scheduled flight departure.  
To apply for a refund, please visit the Airline website www.flyaurora.ru to the section "Internet Reception"

Opening hours of sales offices:


The sales office of Avrora Airlines in Yuzhno-Sakhalinsk (Communist Avenue, 49) is open from 09:00 to 19:00 local time. Break for sanitation (until 09/30/2020) from 13-00 to 14-00, (from 10/01/2020) from 14-00 to 15-00. The air recirculator is working in the room, processed surfaces. No more than two people are allowed in the sales hall at the same time.
The sales office at Yuzhno-Sakhalinsk Airport is open from 06:00 to 22:00.


The sales office at Vladivostok Airport is open from 06:00 to 19:00 local time (working hours may be adjusted depending on the aircraft schedule).


The sales office at the Khabarovsk airport is open from 06:00 to 22:00 local time.

All employees of Aurora's own sales offices are regularly supplied with the necessary personal protective equipment and disinfection. Agents are wearing masks and gloves.

Aurora HealthPass mobile app

The Aurora HealthPass  mobile application is a mobile application for storing information on vaccination and PCR tests in the form of a QR code, as well as for finding laboratories to take them. A user-friendly interface will allow you to instantly find a laboratory in your city that can provide tests in this form. The mobile application does not store personal data of users. To learn more about the principles of operation of the mobile application in the field of personal data you can here

The mobile app is available on iOS and Android.

Android - Latest version to download.
iOS - Latest version to download.

Contact center working hours

The Airline Contact Center 8-800-250-49-88 is currently operating 24/7.


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