Information

Checked Baggage and Carry-on Baggage

All passenger baggage, including carry-on baggage, must be presented at flight check-in for security reasons.

Dear Customers: please note that the free baggage allowance depends on the aircraft type, the flight route, and service class.

Passenger baggage accepted by the Airline for transportation while accepting responsibility for its safety, is marked with a baggage tag, and transported in the baggage hold of the aircraft, and is called checked baggage.

We recommend that you attach a name tag to each piece of baggage, specifying your last name, flight number, date, and telephone number.

The checked baggage allowance is limited depending on the fare paid by the passenger for the ticket, passenger category, destination, group status, or travel class.

There are two systems for measuring the checked baggage allowance:

• by weight: determined by the total weight of checked baggage;
• by number of pieces ("Piece Concept"): determined by the total number of checked baggage pieces.  

Free checked baggage allowance

Codeshare flights operated by Aurora Airlines JSC and Aeroflot PJSC with the SU code have the following checked baggage and carry-on baggage allowances:

Aircraft type	Free baggage and carry-on baggage allowance and weight on the flight
	Business class			Economy class			infants under two years old without a separate seat
	Fare type	Baggage	Carry-on baggage	Fare type	Baggage	Carry-on baggage	Baggage
A-319	Base fare family	1 piece 32 kg	1 piece 15 kg	Status fare family	2 pieces 23 kg each	1 piece 10 kg	1 piece 10 kg
	All other fares	2 pieces 32 kg each		All other fares	1 piece 23 kg
				Lite, Promo Lite fare family	not available		not available
DHC-8	–		–	Status fare family	2 pieces 23 kg each	1 piece 10 kg	1 piece 10 kg
	–		–	All other fares	1 piece 23 kg
				Lite, Promo Lite fare family	not available		not available

HZ code flights operated by Aurora Airlines JSC have the following baggage and carry-on baggage allowances:

Destination	Aircraft type	Fare type	Free baggage and carry-on baggage allowance and weight on the flight
			Business class		Economy class		infants under two years old without a separate seat
			Baggage	Carry-on baggage	Baggage	Carry-on baggage	Baggage
International	A319	With free baggage allowance	2 pieces 32 kg each	1 piece 15 kg	1 piece 23 kg	1 piece 10 kg	1 piece 10 kg
	DHC-8		–	–		1 piece 5 kg
		Fare without baggage allowance	–	–	not available*	1 piece 5 kg	not available
Interregional	A319	With free baggage allowance	2 pieces 32 kg each	1 piece 15 kg	1 piece 23 kg	1 piece 10 kg	1 piece 10 kg
	DHC-8		–	–		1 piece 5 kg
		Fare without baggage allowance	–	–	not available*	1 piece 5 kg	not available
Intraregional	DHC-8	With free baggage allowance	–		1 piece 23 kg	1 piece 5 kg	1 piece 10 kg
Within the territory and DHC-6 flights	DHC-6	With free baggage allowance	–		1 piece 10 kg	1 piece 5 kg

* - applicable to non-refundable fares that do not provide for free baggage allowance.

   The size of checked baggage and carry-on baggage must not exceed:

• total dimensions of 158 cm for checked baggage in business and economy classes—on Aurora Airlines JSC flights under the HZ code.
  total dimensions of 203 cm for checked baggage in business and economy classes—on Aurora Airlines JSC codeshare flights under the SU code.
  Important information. For tickets sold to September 30, 2020 inclusive, the total dimensions must not exceed 158 cm;
• total dimensions of 115 cm for checked baggage of infants without a separate seat, regardless of the service class;
• total dimensions of 115 cm on DHC-6 flights;
• length 55 cm, width 40 cm, height 25 cm for one piece of carry-on baggage for all service classes on Airbus A-319 flights;
• length 50 cm, width 32 cm, height 18 cm for one piece of carry-on baggage for all service classes on Bombardier DHC-8 aircraft flights;
• length 30 cm, width 30 cm, height 20 cm for one piece of carry-on baggage of all service classes on flights operated with Bombardier DHC-6 aircraft.

If the total weight of the passenger's baggage (including the weight of carry-on baggage) does not exceed 10 kg, the number of pieces of baggage is not limited.

The following items can be taken on board as carry-on baggage (per passenger) in excess of the established allowance without an additional fee:

• a rucksack weighing no more than 5 kg with total dimensions not exceeding 80 cm, or a purse or briefcase with items in the rucksack, or purse or briefcase;
• a bouquet of flowers;
• outerwear;
• baby food for the flight;
• a suit in a garment bag;
• a device for carrying a child (a bassinet, restraint systems (devices) for infants up to two years of age, a folding stroller with maximum dimensions of 42x50x20 cm) when traveling with a child, which can be safely stowed in the cabin's overhead compartment or under the passenger seat in front. A portable child seat equipped with safety belts, certified for use on aircraft, and secured on the passenger seat may be transported as a restraint if a separate seat for the child has been purchased;
• medicines and special dietary products necessary for the flight;
• crutches, canes, walkers, rollators, folding wheelchairs, removable prosthetic limbs (arms, legs), portable oxygen concentrators (with dimensions to 55*40*20 cm) used by the passenger and that can be safely placed in the aircraft cabin. These mobility devices are transported in the cabin if there is space for them to be safely stowed; otherwise, they will be checked in as baggage free of charge;
• goods bought at airport duty free stores, packed in one sealed plastic bag with maximum total dimensions of 115 cm.

Special Terms of Carriage for Certain Items as Carry-on Baggage

One of the following items may be carried as one piece of carry-on baggage in accordance with the weight allowance for service classes at the passenger's request:

·         one musical instrument with maximum total dimensions of 135 cm;

·         one guitar with maximum total dimensions of 135 cm, subject to prior approval from the Airline's contact center, sales office, or its official agent at least 36 hours before the scheduled departure time (the number of guitars accepted for transportation in the aircraft cabin is limited);

·         one tennis/squash racket in a case;

·         one badminton set consisting of two simple rackets and three shuttlecocks in a single case.

If these items are taken as carry-on baggage, other carry-on baggage (apart from items carried free of charge in excess of the established allowance) is not permitted.

Important information.

Carry-on baggage can be stowed in the overhead bins or under the seat in front.

Please note that it is not permitted to use the space under the seats in the emergency exit rows during take-off and landing.

The option for carrying carry-on baggage and items in excess of the established free allowance is not available for infants under two years of age without a separate seat.

Passengers must ensure the safety of carry-on baggage and items carried in excess of the established allowance in the aircraft cabin.

At the carrier's request, passengers must present carry-on baggage, rucksacks, bassinets, or strollers to be weighed when traveling with a child when checking in and/or boarding.

Carry-on baggage exceeding the established free carry-on baggage allowance shall be checked in as baggage in accordance with the terms and conditions of the passenger's air carriage agreement.

Please note if it is discovered at boarding that carry-on baggage in excess of the established allowance which is not paid for, the Airline may unilaterally cancel the passenger's air carriage agreement in accordance with articles 230 and 138 of Federal Aviation Regulations No. 82.

The transfer of baggage is processed to the destination specified in the same ticket from the original point of departure. If you have two separate air tickets (bookings), baggage is processed only to the first stop (STOPOVER), to the turning point, to the destination specified in the air ticket under which the passenger is accepted for transportation. Payment for excess baggage is accepted to the same points of carriage as baggage processing and check-in.

Due to the local features of airports or in accordance with the requirements of the government agencies, baggage handling (transfer from one flight to another) of transfer passengers is NOT PROVIDED at the following airports:

• Yuzhno-Sakhalinsk (for any connecting flights);
• Khabarovsk (for connecting flights from federal departure points (located in the Russian Federation) to international ones and back).

In this case, you need to collect your baggage at the transfer airport and return to the check-in desk of the following flight to check in your baggage.

At the request of passengers traveling together for the same purpose to the same destination airport (point) or stopover airport (point) on the same flight (family members, persons traveling together on business or for pleasure) and when such passengers enter into air carriage agreements providing for free baggage allowance, the total free baggage allowance weight of each passenger should be combined.

If passengers traveling together for the same purpose to the same destination airport (point) or stopover airport (point) on the same flight (family members, persons traveling together on business or for pleasure) enter into air carriage agreements not providing for a free baggage allowance and who pay for a baggage allowance at the rate set by the carrier, the passengers may request that the paid baggage weight be combined.

The weight of one piece of combined baggage must not exceed 30 kilograms and is accepted for carriage free of charge.

If the weight of one piece of combined baggage exceeds 30 kg, payment for such baggage shall be made in accordance with the applicable rates.       

If your baggage exceeds the free baggage allowance by weight, width, or height, you will be required to pay extra for checked excess baggage at the rates specified below.

Pre-payment baggage fees applicable to domestic transportation

Travel class (free baggage allowance by number of pieces)	Excess category	Excess parameters	Transportation in the Russian Federation
			Transportation between places in one area of RF1, RF2		Transportation between RF1 and RF2 areas
Payment conditions			24 hours in advance or more	Less than 24 hours	24 hours in advance or more	Less than 24 hours
Comfort (1 piece)	Extra piece of baggage (weight up to 23 kg)		Fee, RUB
		First1	2,000	2,250	2,800	3,150
		Second2 and more	6,000	6,750	7,200	8,100
Business (1 piece)	Extra piece of baggage (weight up to 32 kg)	First1	2,000	2,250	2,800	3,150
		Second2 and more	6,000	6,750	7,200	8,100

Pre-payment baggage fees applicable to international transportation

Travel class (free baggage allowance by number of pieces)	Excess category	Excess parameters	From/to the USA			From/to Cuba From/to Asia			Transportation within a region, including in the RF2 area and Asia				Transportation between places in the RF1 area and Russia's near abroad/Europe/Middle East/Africa			Transportation between places in the RF2 area and Russia's near abroad/Europe/Middle East/Africa, and other international transportation
			24 hours in advance or more	Less than 24 hours		24 hours in advance or more	Less than 24 hours			24 hours in advance or more		Less than 24 hours	24 hours in advance or more	Less than 24 hours		24 hours in advance or more		Less than 24 hours
Economy (1 piece)	Extra piece of baggage (weight up to 23 kg)		Fee, EUR
		First	75		80	80		90			40	45	40		45	56	63
		Second and more	150		160	160		180			120	135	120		135	168	189
Business (1 piece)	Extra piece of baggage (weight up to 32 kg)	First	75		80	80		90			40	45	40		45	56	63
		Second and more	150		160	160		180			120	135	120		135	168	189

On domestic and international flights operated by Aeroflot PJSC (SU), the following fees are established for checked baggage in excess of the allowance:

Travel class (free baggage allowance by number of pieces)	Excess category	Excess parameter	Transportation in the Russian Federation	International transportation
			Fee, RUB	Fee, EUR
Economy (not available)	Piece of baggage (weight up to 23 kg)	First	2,500	50
		Second	2,500	50
		Third and more	7,500	150
Economy (1 piece)	Extra piece of baggage (weight up to 23 kg)	First*	2,500	50
		Second** and more	7,500	150
Economy, Comfort (2 pieces, 3 pieces)	Extra piece of baggage (weight up to 23 kg)	First** and more	7,500	150
Business (2 pieces, 3 pieces)	Extra piece of baggage (weight up to 32 kg)	First** and more
Economy, Comfort	Piece of baggage exceeding by weight	Above 23 kg up to 32 kg	2,500	100
Economy, Comfort, Business		Above 32 kg up to 50 kg	5,000	150
Economy, Comfort, Business	Piece of baggage exceeding by size (sum of the three dimensions)	Above 158 cm up to 203 cm	2,500	50
		Above 203 cm	5,000	100

* - second checked piece of baggage with free baggage allowance of 1 piece.
** - third checked piece of baggage with free baggage allowance of 1 piece, 2 pieces.

On domestic and international flights operated by Aurora Airlines JSC (HZ), the following fees are established for checked baggage in excess of the allowance:

The following fees are established for the payment of checked excess baggage on Aurora Airlines JSC (HZ) domestic and international flights (excluding internal flights in Primorye and Khabarovsk Territories, and Sakhalin Region):

Excess baggage category	Excess category	Fee level
		International flights, EUR	Domestic flights, RUB
Number of pieces	1st* and 2nd pieces	50	2,500
	3rd and more pieces	150	7,500
Excess weight	above 23 kg but no more than 32 kg	100	2,500
	above 32 kg but no more than 50 kg	150	5,000
Excess size by the sum of three dimensions	above 158 cm but no more than 203 cm	100	5,000
	above 203 cm	150	7,500

* Applicable to non-refundable fares that do not provide for a free baggage allowance.

If the free allowance is exceeded for several categories, the total fee will be the corresponding sum to pay for checked excess baggage.

If you pay for excess baggage on Aurora Airlines website no later than three hours before the scheduled flight departure, the following baggage fares are available at a 20% discount for the following interregional and international flights:

• Yuzhno-Sakhalinsk–Blagoveshchensk and return;
• Yuzhno-Sakhalinsk–Petropavlovsk-Kamchatsky and return;
• Yuzhno-Sakhalinsk–Komsomolsk-on-Amur and return;
• Yuzhno-Sakhalinsk–Sapporo and return;
• Yuzhno-Sakhalinsk–Tokyo (Narita) and return;
• Vladivostok–Blagoveshchensk and return.

Excess baggage category	Excess category	Fee level
		International flights, EUR	Domestic flights, RUB
Number of pieces	2nd piece	40	2,000
	3rd and more pieces	120	6,000

* Applicable to fares that provide a free baggage allowance

On internal flights in Sakhalin Region, the following baggage fees are established for checked excess baggage:

Destination	Excess category	Fee, rub/kg
Yuzhno-Sakhalinsk–Okha and return	1st piece above 23 kg up to 50 kg for each excess kg 2nd and subsequent pieces by actual weight Above 158 cm by the sum of the three dimensions by actual weight	188
Yuzhno-Sakhalinsk–Nogliki and return		156
Yuzhno-Sakhalinsk–Shakhtyorsk and return		154
Yuzhno-Sakhalinsk–Kurilsk and return		138
Yuzhno-Sakhalinsk–Yuzhno-Kurilsk and return		138

On internal flights in Primorye Territory, the following baggage fees are established for checked excess baggage:

Destination	Excess category	Fee, rub/kg
Vladivostok–Kavalerovo and return	1st piece above 10 kg for each excess kg 2nd and subsequent pieces by actual weight Above 115 cm by the sum of the three dimensions by actual weight	58
Vladivostok–Plastun and return		71
Vladivostok–Dalnerechensk and return		50
Vladivostok–Dalnegorsk and return		71
Vladivostok–Terney and return		80
Vladivostok–Preobrazheniye and return		47
Terney–Amgu and return		25
Terney–Svetlaya and return		47
Terney–Yedinka and return		56
Yedinka–Svetlaya and return		17
Dalnerechensk–Vostok and return		41

On internal flights in Khabarovsk Territory, the following baggage fees are established for checked excess baggage:

Destination	Excess category	Fee, rub/kg
Khabarovsk–Nikolayevsk-on-Amur and return	1st piece above 23 kg up to 50 kg for each excess kg 2nd and subsequent pieces by actual weight Above 158 cm by the sum of the three dimensions by actual weight	94

 Children 2 to 12 years old are provided with the same free checked baggage allowance as for adult passengers.

For infants under the age of two (without a seat), the free checked baggage allowance is one piece weighing no more than 10 kg with maximum total dimensions of 115 cm, regardless of the service class.

For infants (without a seat) with Lite fare tickets, a free baggage allowance is not provided.

The free checked baggage allowance applies for the entire journey from the point of check-in to the first stop for over 24 hours (stopover) or to the point of destination.

If the weight and dimensions exceed the free allowance, the total fee will be the sum of the excess weight fee and the full oversized-baggage weight fee.

Heavy baggage (the weight of the piece exceeds 32 kg but no more than 50 kg) and oversized baggage (the total dimensions of the piece exceed 203 cm) are only transported subject to prior approval from the carrier. The weight of one piece of baggage must not exceed 50 kg.

Liquids, gels, and aerosols classified as non-hazardous:

In containers of no more than 100 ml (or equivalent volume in other units for measuring volume), packed in a securely sealed transparent plastic bag 1 liter or less in volume—one bag per passenger. Liquids in containers above 100 ml shall not be accepted for transportation even if they are filled partially. An exception is provided for the transportation of medicines, baby food, and in case of special dietary needs.

Liquids bought in duty-free stores at the airport or on board must be packed in a securely sealed plastic bag that allows the contents to be identified during the flight; the bag should carry proof that the items were bought in an airport duty-free store or on board the aircraft on the day (days) of travel.