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Information

Call center

In September 2015, Aurora Airlines, a member of Aeroflot Group of Companies, opened its own Call Center with a multichannel telephone number 8-800-250-49-88 (free calls from all cities and regions of the Russian Federation).
The call-center was established for providing information to the Airlines’ customers, as well as to ensure feedback from passengers.
Principle of the call center’s operation and booking within JSC “Aurora Airlines” is similar to many other modern information services. When a customer calls 8-800-250-49-88, they hear a short greeting, then their call is handled by the call center’s agents.
All conversations with customers are recorded at the call center; this enables to rule out accidents of telephone harassment and ensure proper control over incoming and outgoing information.

The call center renders the following services to passengers:

  • Information about flight schedule, availability of seats by cost of shipping, by terms of rate application;
  • Shipping rules on the Airline’s flights and flights of PJSC “Aeroflot”;
  • Contact information about the Airline’s representative offices, location of sales offices and work schedule;
  • Selecting convenient connection flights for a passenger;
  • Booking seats followed by registering the same at a sales agency;
  • Registering additional services (insuring passengers and their baggage, preliminary choice of seats in an aircraft’s cabin);
  • Executing information statements;
  • Aftersale support;
  • Back up for passengers in urgent situations (information support in cases of flight delays, flight cancellations, notifying passengers about changes in a flight, reissuing tickets);
  • Joint navigation with a passenger around the Airline’s website (help with booking using flyaurora.ru website).

Besides, our agents can answer any question you send to the call center’s email contact-center@flyaurora.ru
Since October 2017, JSC “Aurora Airlines” has offered the new service – paying for a flight by phone.
Now you can book a flight and pay for it immediately by calling to the call center.

We are glad to help you 24 hours a day!

 

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