Quality Management System

JSC Aurora Airlines has developed and implemented a quality management system subject to the international standard на ISO 9001:2015 “Quality Management System Requirements”.

Quality Management System is a universal model and to the greatest possible extent satisfies the requirements of all parties concerned (shareholders, management, personnel, service providers), and it is based on the generally accepted world practice.

The quality program is developed on the yearly basis. According to such program, the business process quality is modified and constantly improved.

Due to the system approach in management of the Airlines, the senior executives arrange business analysis on a regular basis.

Each officer of the Airlines bears the responsibility for the quality of their activities and observes the QMS requirements applied to officers’ actions.

The management is in charge of provision of the resources required for efficient operation, and exercises the supervising function. 

The experience has proven that revealing any problems in management system at the early stage allows to identify a root cause promptly and take adequate corrective and preventive measures.

The Airlines has developed and adopted the following: Quality Policy and Operation Quality Manual that describe the Airlines management system and, inter alia, provides the scope of the quality management system.

On the basis of annually approved schedules, the Airlines’ divisions regularly arrange internal quality audits.

In the past several years, the quality and certification service quarterly published the Bulletin for the Airlines’ employees ensuring the exchange of information concerning the operation of the quality management system within the company, and news including statistical surveys of the performed audits.

In 2012, JSC Aurora Airlines was entered into IOSA Operators’ Registry (IATA) and now it regularly qualifies for a safe air operator. Successful auditing results as per IOSA standards prove the introduction of advanced standards by the Airlines in the sphere of aviation safety management.

IOSA (IATA Operational Safety Audit Program) provides more than 900 mandatory standards and recommended practices structured by certain industries which compliance must be proved by the Airlines in auditing its operation safety. Analysis of safety includes not just assessment of the Airlines’ operation performance but its organization structure as well.

It provides the risk management system to mitigate the influence of any human factors, and non-punitive system of operation reports ensuring the prompt taking of corrective and preventive measures. Actions of each employee in the Airlines are prescribed down to every last detail suggesting the adoption of aviation safety technology.

IOSA certificates provide our Airlines with many privileges the main of which is the confirmed international status of a safe air operator.

IOSA Standards Manual is constantly updated, altered and revised subject to amended requirements in aviation industry and regulating documents.


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