Russia: 8-800-250-49-88
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For Passengers

Call Center


In October 2015, Aurora Airlines being a member of Aeroflot group launched its own Call Center with multichannel phone number of 8-800-250-49-88 (free call for all regions and cities of Russia).

The Call Center’s mission is to provide necessary information to the Airlines’ clients, and get feedback from passengers.

Operation of JSC Aurora Airlines’ Information and Boking Center is analogous to operation of all modern information services. Having called by phone number 8-800-250-49-88, a client hears a short greeting message and is redirected to the Call Center’s agents.

All talks to clients are recorded in the Call Center to prevent phone harassment and arrange the proper control of incoming and outgoing information.

The services provided to passengers are as follows:

  • Information on flight schedule, seat availability, fares, fare application regulations;
  • Terms and conditions of carriage for the Airline’s own flights and PJSC Aeroflot’s flights;
  • Contacts of the Airline’s representative offices, locations of sale offices and working hours;
  • Convenient flight connections;
  • Booking and further services in a sale agency;
  • Provision of additional services (passenger and baggage insurance, preselection of seats in aircraft cabin);
  • Information briefing;
  • After-sale support;
  • Assistance to passengers in case of irregularities (information support in flight delay or cancellation, notification of passengers on changes in flight schedule, reticketing);
  • Joint navigation of the Airline’s website (assistance in booking via flyaurora.ru).


  Our agents will answer all your questions if you contact them by email: contact-center@flyaurora.ru

From October 2017, JSC “Aurora Airlines” offers you the new service: payment for air ticket by phone. Now you may call our Call Center, book air ticket and immediately pay for it.

WE ARE HAPPY TO ASSIST YOU 24 HOURS A DAY!

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